Privacy Policy

Priority Delivery Services ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our courier and delivery services, visit our website, or interact with us in any way.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

This Privacy Policy applies to all information collected through our website, mobile applications, delivery services, customer service interactions, and any other means of communication with us.

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences, payment information
• Delivery Information: Pickup and delivery addresses, recipient contact information, delivery instructions, package descriptions
• Payment Information: Credit card numbers, billing addresses, payment history (processed securely through third-party payment processors)
• Communication Records: Correspondence with our customer service team, feedback, and support requests

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Location Data: General location information (with your consent) for delivery tracking and route optimization
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Payment processors and financial institutions
• Business partners and service providers
• Social media platforms (if you connect your account)
• Public databases and government records

We use the information we collect for various purposes, including:

• Service Delivery: To process and fulfill your delivery requests, coordinate pickups and deliveries, and communicate with you about your orders
• Account Management: To create and manage your account, process payments, and maintain your account preferences
• Communication: To send you service updates, delivery notifications, tracking information, and respond to your inquiries
• Customer Support: To provide customer service, resolve disputes, and address technical issues
• Service Improvement: To analyze usage patterns, improve our services, develop new features, and optimize delivery routes
• Marketing: To send you promotional materials, special offers, and newsletters (with your consent, which you can withdraw at any time)
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
• Security: To detect, prevent, and address fraud, security breaches, and other potentially illegal activities
• Business Operations: To conduct business analytics, manage our operations, and make business decisions

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Courier drivers and delivery personnel
• IT service providers and cloud hosting services
• Customer support platforms
• Analytics and marketing service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Delivery Recipients

We share necessary delivery information (name, address, phone number) with delivery recipients to facilitate package delivery and allow them to track their deliveries.

3.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent or investigate fraud or other illegal activities

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website and services. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant third-party processors
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk.

If you believe your account has been compromised, please contact us immediately at support@prioritydelivery.ca.

You have certain rights regarding your personal information, including:

6.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us. We will make reasonable efforts to correct inaccurate information.

6.2 Deletion

You can request deletion of your personal information, subject to our legal and operational requirements to retain certain information (e.g., for tax, legal, or business record-keeping purposes).

6.3 Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in marketing emails
• Updating your preferences in your account settings
• Contacting us directly at support@prioritydelivery.ca

Note: You may still receive transactional and service-related communications even if you opt out of marketing communications.

6.4 Location Data

You can control location data collection through your device settings. Disabling location services may limit certain features of our services.

6.5 Cookies

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal or regulatory purposes.

Account information is typically retained for at least 7 years after account closure to comply with tax and legal requirements.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@prioritydelivery.ca.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to countries outside your country of residence, including Canada and the United States, where our service providers may be located.

We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy, regardless of where it is processed.

Our website and services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Priority Delivery Services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.